We do not accept returns of samples. We will gladly refund the purchase price of a sample within 14 days of purchase if it is damaged or unusable, or if it doesn’t match the description of it on ColorShop in any way. Unfortunately, we cannot refund any shipping charges.
We are committed to improving the sustainability of sampling. All ColorShop orders ship carbon-neutral. This means we offset 100% of the direct carbon emissions from all sample shipments by reducing our impact where possible and by purchasing carbon offset credits. Customers may contact ColorShop to request a shipping label to return their paint and wallpaper samples to us. We’ll then discard them responsibly.
Simply email us at firstname.lastname@example.org.